Question 1

How long does shipping take?

Accepted Answer

This is an American-owned business that doesn't believe it should take 45 days to receive your product from China. Orders are sent from our New Jersey warehouse via USPS, FedEx, UPS, or DHL for international customers depending on speed and efficiency of delivery. Product will be shipped within 48 business hours. Please allow between 5-7 days for standard delivery. You will be emailed a tracking link after your order is shipped. Thank you for your purchase!

Question 2

How does the money back guarantee work?

Accepted Answer

Simply return your product and we'll give you a refund for 30 days.

Question 3

Where should I plug Cyber Heater in?

Accepted Answer

Cyber Heater is designed for in-wall outlet use only. To reduce the risk of fire or electric shock connect directly to a grounded three-prong wall outlet. Do NOT use it with an extension cord. Please read all the important safety instructions before use.

Question 4

What is the power consumption of Cyber Heater?

Accepted Answer

The power consumption of Cyber Heater is 800 Watts.

Question 5

Can I use Cyber Heater indoors and outdoors?

Accepted Answer

Cyber Heater is intended for indoor use only.

Question 6

How do I clean Cyber Heater?

Accepted Answer

First, make sure it is turned off and unplugged from the outlet. Then wipe the exterior with a non-abrasive, damp cloth. Use a mild soap if needed. Dry with a soft cloth. Make sure it is completely dry before the next use.

Question 7

Can I change the remote battery by myself?

Accepted Answer

Yes, it is very easy. The battery lasts more than a year and you can easily change it yourself. You can buy batteries anywhere.

Question 8

Is it ETL listed?

Accepted Answer

Yes, Cyber Heater is ETL listed.

Question 9

What are the safety features?

Accepted Answer

Cyber Heater Heater has an anti-tip sensor and an auto shut off feature.

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